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Return & Exchange Policies
No returns will be accepted without a copy of the reciept/packing slip, or out of context of the return policy detailed below:
- All returns must be received by Knife Country, USA in the original packaging and accompanied by a Knife Country, USA sales receipt or packing slip.
- Merchandise received damaged may be returned within 30 days of receiving the merchandise for replacement. No shipping or restocking charges will occur for replacement merchandise.
- Merchandise received by the error of Knife Country, USA. If for some reason Knife Country, USA inadvertently shipped an incorrect model to you. The merchandise may be returned to Knife Country, USA within 30 days of receiving product. The proper model will then be shipped to the customer. No shipping or restocking charges will occur for replacement merchandise.
- Knife Country, USA offers our valued customers a 30 day money back guarantee. If for some reason you are not satisfied with merchandise (example: knife does not properly fit customer’s hand). You may return the merchandise to Knife Country, USA for exchange or refund. All merchandise MUST be in Brand New Condition and meet all other stipulations of Knife Country, USA’s return policy.
- You do NOT need a RMA however please include a copy of your packing slip, invoice or paper with your name, address, phone number and order number.
- All returned merchandise is subject to a 15% restocking fee. Orders not returned within the 30 day trail period are subjust to a 20% restocking fee. Orders returned after 45 days will be refused and returned to sender postage due.
- It is assumed that customers interested in knowledge about Knife Country, USA's return policy have read, understood and agreed to the policies contained on this page.
Please contact us if you require additional information.