Policies

Privacy Policy

At Knife Country, USA customer privacy is very important. We are committed to protecting the customer's personal information and confidentiality. We do NOT disclose, loan, rent, or sell customer information to other organizations.

Knife Country, USA considers the individual's information that we maintain to be confidential; our policy is to disclose no personal information to third parties unless release is required by law or is pertinent to judicial or governmental investigations or proceedings.

Return Policy

No returns will be accepted without a return merchandise authorization (RMA) number, or out of context of the return policy detailed below. To obtain a return authorization number please contact customercare@knifecountryusa.com. The following are the official guidelines for qualification of a return authorization number:

1. All returns must be received by Knife Country, USA in the original packaging and accompanied by a Knife Country, USA sales receipt.
2. Merchandise received damaged may be returned within 15 days of receiving the merchandise for replacement. No shipping charges will occur for replacement merchandise.
3. Merchandise received by the error of Knife Country, USA. If for some reason Knife Country, USA inadvertently shipped an incorrect model to you. The merchandise may be returned to Knife Country, USA within 15 days of receiving product. The proper model will then be shipped to the customer. No shipping charges will occur for replacement merchandise.
4. Knife Country, USA offers our valued customers a 15 day money back guarantee. If for some reason you are not satisfied with merchandise (example: knife does not properly fit customer’s hand). You may return the merchandise to Knife Country, USA for exchange or refund. All merchandise MUST be in Brand New Condition and meet all other stipulations of Knife Country, USA’s return policy.
5. Any and all merchandise returned to Knife Country, USA without return authorization number will be refused and returned to customer postage due.
6. Orders not returned within the 15 day trail period are subjust to a 10% restocking fee.
7. It is assumed that customers interested in knowledge about Knife Country, USA's return policy have read, understood and agreed to the policies contained on this page.

Warranty Policy

If ever your merchandise is damaged due to a manufacturer's defect and is in need of repair, please proceed with the following steps:

1. Logon to KnifeCountryUSA.com
2. Visit our links page.
3. Locate and follow the link to the manufacturer of your product. If a link is not available, contact customercare@knifecountryusa.com.
4. Follow manufacturer's guidelines to have your product repaired and returned to you as soon as possible.

Please contact us if you require additional information.